Flower Delivery Nine Elms Returns, Refunds & Complaints Policy

Our Fresh Flowers Guarantee in Nine Elms

As a trusted local florist serving homes and businesses in Nine Elms, we take pride in delivering only the freshest flowers to your doorstep. Flower Delivery Nine Elms is committed to ensuring you are completely satisfied with every bouquet and arrangement, and our Fresh Flower Guarantee forms the foundation of our returns, refunds, and complaints policies.

Damaged-on-Arrival Policy

We take every precaution to ensure your flowers arrive in perfect condition. In the rare instance your flowers are damaged on arrival, please notify us as soon as possible—ideally on the same day of delivery. Photographic evidence of the damage may be requested to help us quickly resolve the issue. Once verified, we offer the choice of a free replacement or a full refund, as per your preference.

Freshness Window and Expectations

We promise that every bouquet will be delivered at peak freshness, with flower quality guaranteed to last for a minimum of five days from the date of delivery if basic care instructions are followed. Should your flowers lose their freshness prematurely within this window, please let us know immediately. We may ask for photos to better understand the issue, ensuring we uphold our Fresh Flowers Guarantee in Nine Elms with every order.

Refunds & Replacements

Your satisfaction is our priority. If your flowers arrive damaged, do not meet our freshness standards, or there is a legitimate concern about your order, you are entitled to a full refund or a replacement bouquet. Upon receiving your complaint and confirmation of the issue, we will process refunds back to your original payment method promptly, or schedule a replacement delivery at no additional cost. Please allow up to five working days for refund processing, though replacements are typically dispatched much sooner.

Complaints Process

We value your feedback and strive to resolve any concerns swiftly and fairly. If you need to raise a complaint, simply reach out to us with details of the issue and supporting information, such as photos of the flowers. Our dedicated team will respond within one working day to acknowledge receipt and begin an investigation. Most complaints are resolved within three working days, ensuring a satisfactory outcome for every customer. We appreciate the opportunity to address any issues and improve our service for future orders.

Trusted Local Florist Serving Nine Elms

Flower Delivery Nine Elms is proud to serve the local community, working closely with households and businesses throughout the area. Our reputation is built on providing fresh flowers, reliable delivery, and responsive customer support. Your trust matters deeply to us, and we are always here to make sure your floral experience is seamless and delightful.

Contacting Us

If you have any questions about our returns, refunds, or complaints processes, please get in touch. Our friendly team is always available to assist you, ensuring your peace of mind with every order and celebrating the beauty of fresh flowers in Nine Elms.