Flower Delivery Contracts and Legal Terms in Nine Elms

Terms & Conditions for Flower Delivery Nine Elms

Welcome to Our Terms & Conditions for Flower Delivery Nine Elms

Thank you for choosing Flower Delivery Nine Elms for your online flower delivery needs across Nine Elms and surrounding areas. Please read these Terms & Conditions (‘Terms’) carefully before using our website or placing an order for flower delivery. By accessing, browsing, or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you should not use our website or services.

1. Scope of Terms

These Terms apply to all online purchases and deliveries made through Flower Delivery Nine Elms, covering customers residing in Nine Elms and adjacent areas. Any reference to 'you' or 'your' refers to the customer placing an order, whereas 'we', 'us', or 'our' refers to Flower Delivery Nine Elms. The Terms govern your relationship with us, including use of our website and services related to flower delivery.

2. Order Process

2.1 Placing an Order
Orders can be placed via our website, by selecting your preferred bouquet or arrangement, providing accurate delivery details, and proceeding to checkout. Please verify all recipient and delivery information carefully before submitting your order.
2.2 Order Confirmation
Upon receipt of your order, we will send you an order confirmation. This confirmation does not guarantee acceptance of your order, but serves as acknowledgement of receipt. Acceptance and formation of the contract occurs once we dispatch your chosen product for delivery.
2.3 Order Acceptance Conditions
All orders are subject to stock availability, correct product pricing, and accurate delivery or recipient information. We reserve the right to decline or cancel any order at our sole discretion. If your order cannot be fulfilled, you will be notified and refunded in full.

3. Payments

3.1 Payment Methods
Payment for orders must be made at the time of purchase. We accept commonly used and secure payment methods, including debit cards, credit cards, and other third-party payment services as displayed during checkout.
3.2 Prices
All prices listed include VAT (where applicable) and are displayed in British Pounds Sterling (GBP). Delivery charges, if applicable, will be clearly stated before completion of purchase.
3.3 Payment Security
We employ industry-standard encryption and security protocols to ensure your payment details are processed securely. Your financial information is handled in strict confidence and is not stored beyond completion of the transaction.
3.4 Payment Issues
If payment is declined or fails to authorise, your order will not be processed. We shall not be liable for any delays arising from payment failures.

4. Delivery Policy

4.1 Areas Covered
We provide flower delivery primarily in Nine Elms and surrounding areas. Should you wish to send flowers further afield, please check our serviceability before placing your order.
4.2 Delivery Times
We offer both same-day and next-day delivery options, where available. Exact delivery time slots are subject to daily operational capacity and cannot be guaranteed, especially during busy periods.
4.3 Delivery Instructions
It is your responsibility to provide accurate delivery instructions and to ensure someone is available to accept the delivery. If the recipient is not present, we may leave the flowers with a neighbour, in a safe place, or follow your specified instructions, where feasible.
4.4 Undeliverable Orders
If delivery is impossible due to incorrect address details or no available recipient, we reserve the right to return the flowers to our premises and contact you to arrange redelivery, potentially incurring additional charges.

5. Cancellations and Amendments

5.1 Right to Cancel
You may cancel your flower delivery order up to 24 hours before the scheduled delivery date for a full refund. Cancellations requested less than 24 hours before delivery will not be eligible for a refund due to the fresh and perishable nature of our products and the preparation involved.
5.2 Amendment Requests
We will endeavour to accommodate amendment requests made more than 24 hours before scheduled delivery. Amendments requested within 24 hours of delivery may not be possible.
5.3 How to Cancel or Amend
To cancel or amend your order, please contact us via the order management features on our website. Your statutory rights are not affected.

6. Returns, Refunds & Substitutions

6.1 Returns Policy
Due to the nature of fresh flowers, returns are generally not accepted. In the unlikely event that your flowers arrive in an unsatisfactory condition, please notify us within 24 hours of delivery so we may address your concerns.
6.2 Refund Policy
If a product is damaged, not as described, or otherwise faulty, we may offer a partial or full refund, or a replacement, at our discretion.
6.3 Substitutions
Occasionally, it may be necessary to substitute certain flowers or packaging due to seasonal availability, supply chain, or unforeseeable circumstances. Any substitutions will be of equal or greater value and quality.

7. Our Liability

7.1 General Liability
We will employ reasonable care and skill in fulfilling your order. Except as expressly stated in these Terms, we exclude all representations, warranties, conditions, and terms, whether implied by statute, common law, or otherwise, to the fullest extent permitted by law.
7.2 Exclusions and Limitations
We shall not be liable for any indirect, incidental, or consequential damages, nor for any loss (including loss of profits, goodwill, or reputation) arising from your use of our website or flower delivery services. Our total liability for any breach of contract, tort (including negligence), or breach of statutory duty shall be limited to the total price paid for the specific order.
7.3 Events Beyond Our Control
We shall not be liable for any failure to fulfil our obligations caused by events beyond our reasonable control, including but not limited to adverse weather, strikes, natural disasters, disruption to supply, or other unforeseen circumstances.

8. Use of Website and Personal Data

8.1 Website Availability & Accuracy
We aim to keep our website updated and accessible, but cannot guarantee uninterrupted, error-free access or the accuracy of all website content at all times.
8.2 Privacy
Your privacy matters to us. Personal data collected during the order process will be handled in accordance with data protection laws in the UK. We do not sell your personal data to third parties. For full details, please refer to our Privacy Policy.

9. Intellectual Property

All content on this website—texts, images, logos, and trademarks—remains the property of Flower Delivery Nine Elms or its licensors. You may not copy, modify, reproduce, or distribute any content from our site without express permission.

10. Governing Law and Jurisdiction

These Terms, their subject matter, and formation (and any non-contractual disputes or claims) are governed by English law. You and we both agree that the courts of England and Wales have exclusive jurisdiction to resolve any disputes arising under or in connection with these Terms.

11. Amendments to these Terms

We reserve the right to amend or update these Terms at any time. Any changes will take effect immediately upon being posted on our website. Your continued use of our services after such amendments constitutes your acceptance of the revised Terms.

12. Miscellaneous

If any provision of these Terms is held to be invalid or unenforceable in whole or in part, that provision shall be deemed not to form part of these Terms, but the enforceability of the remainder of these Terms shall not be affected. These Terms constitute the entire agreement between you and us regarding the subject matter described and supersede any previous understandings or agreements.

13. Contact Information

If you have any questions regarding these Terms & Conditions, or require clarification regarding the scope of our flower delivery services in Nine Elms and surrounding areas, please use the contact form on our website.

Thank you for choosing Flower Delivery Nine Elms. We look forward to serving your online flower delivery needs in Nine Elms and the surrounding areas.